Some thoughts on where #Eurostar's communications went wrong

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There are plenty of people rushing to judge Eurostar this weekend. The headline on TechCrunch is almost comical – “As hundreds of Eurostar passengers languish, Eurostar ignores Twitter.” On the face of it, it’s rather like saying “As shelves run dry of food, Tesco ignores Susan Boyle.” It’s quite random. TechCrunch’s view of the issue… Read more »

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